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6320ch_sum_of_changes.fm Draft Document for Review July 28, 2004 7:33 pm
32 Keeping Commerce Applications Updated WebSphere Commerce 5.1 to 5.6 Migration Guide
Refund: In order to appease a customer not satisfied with their purchase, the
merchant or seller can offer a refund. Overridable system settings controls
whether certain items are refundable.
Return Merchandise Authorization (RMA): A RMA may be issued through
a self-service interface or with the assistance of a Customer Service
Representative (CSR).
2.6.13 Analytics
WebSphere Commerce Analyzer now includes redesigned installation and
configuration components, decreasing install time.
Single logon: The integration with WebSphere Commerce Analyzer has
been enhanced to support single logon. Now, users do not have to log on to
the WebSphere Commerce Accelerator, and then subsequently log on to the
WebSphere Commerce Analyzer to view reports.
Authorization: You can restrict users who could view the reports and
Data Mart: A data mart, installed on a separate server (so that there is no
performance impact to the production environment), for detailed data analysis
and reporting. The data mart is designed with predefined and expandable
reporting tables to provide historical data for comparison purposes. A set of
tools are provided to extract, transform, and load data from the WebSphere
Commerce database into the data mart. There are also predefined
extractions. A set of data mining tools for business intelligence analysis
against the data mart are also provided.
Reporting Framework: Over 250 reports in 15 categories ensure the user
will have the data needed specific to the area of interest. This Reporting
Framework replaces the Brio Broadcast Server included in previous releases.
If you want more robust reporting capability, reporting integration kits are also
available for several of the commercial reporting vendors.
WebSphere Commerce Analyzer integrated with Tivoli Web Site
Analyzer: WebSphere Commerce Analyzer is now integrated with Tivoli Web
Site Analyzer allowing you to create reports based on Tivoli Web Site
Analyzer's click stream analysis capabilities.
2.6.14 Security
Various security upgrades have been applied over the releases. For more
information please refer to the WebSphere Commerce documentation. However,
we would discuss the impact of some of those to encrypted data in this book
during migration.