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Modular ICS Companion Installer Guide P0992639 01
The Software keys can be obtained and entered using the
following steps.
Step 1: Obtain the Companion ID
The Companion ID Label is sent to each customer once radio
credits have been purchased. In order to implement the credits
and take advantage of the Norstar Companion capability, you
must obtain two sets of keys. One is the Credit Key and the
other is the UTAM Activation Key. The keys are available by
calling the Nortel Customer Response Center. You must
provide the following information as shown on the
Companion ID label:
• your Companion ID number
• the zip code
• the number of radio credits already purchased (if
applicable)
Call Nortel Networks Customer Response Center at
1-800-321-2649 to verify that you have approval
from UTAM Inc. when initially installing wireless
equipment or relocating wireless equipment.
Failure to receive approval prevents you from enabling
wireless communication on the Companion system.
You must provide the Companion ID each time you are
requesting codes or credits.
A disabled wireless system means that base stations
and portables are not operational, but registration
information is retained. These devices may be
reactivated by returning the system to its previous
configuration or by entering a UTAM Recovery Key. A
new system is activated by entering a UTAM Activation
Key.