Filter
Top Products
SECTION SEVEN: Troubleshooting and servicing the 958 system
Page 40 958 Installation Manual, Rev. A1
Hearing from you
Your feedback is important and helps Northstar ensure that this manual is a valuable resource for all
marine technicians. Email your comments or suggestions about this manual to the following address:
manuals@northstarcmc.com.
Using the Dealer Express web pages
Northstar dealers can get service information online by going to the Dealer Express area on
Northstar’s website. Contact Northstar for your dealer password before clicking on the Dealer
Express link. This area includes the following topics:
•
service bulletins (for known issues and solutions)
•
software update information (for new software features)
•
service request form (for sending systems back)
•
service status request form (for systems currently under repair)
•
warranty registration form (for registering new products)
Obtaining software updates
Periodically, Northstar posts software-update addenda on its website (www.northstarcmc.com) under
the Manuals
link.
For dealers
Once Northstar has posted an addendum to its website, you can call the Northstar Sales Department
to order the corresponding software update, or download the update from the Dealer Express area of
the website.
For operators
958 operators should contact their respective dealer for software updates. Northstar does not
recommend that operators install software updates. If an update is installed incorrectly by mistake,
you may lose data and the 958 may not work properly. Software updates aren’t covered by the
Northstar warranty.
Returning a 958 for service
958 repairs are performed only by authorized Northstar dealers or at the Northstar factory. Service
includes a complete hardware and software check-out. For a system under warranty, shipping
charges to the factory are the only cost for factory repair. The repaired 958 will be returned via
prepaid economy ground freight (units returned overseas are chargeable). The 958 and any
accessories returned for warranty repair that are determined to be without fault are subject to a
handling charge.