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SECTION SEVEN: Troubleshooting and servicing the 958 system
958 Installation Manual, Rev. A1 Page 41
The 958 is covered by a two-year hardware-only warranty, which, in summary, states that if the unit
is returned to the factory by the owner or dealer during the warranty period, Northstar will repair or
replace, free of charge, any part found to be defective due to faulty materials or workmanship if the
system has been properly installed and hasn’t been abused. See the Limited Warranty Policy at the
front of this manual for further details. The only cost to the owner will be the one-way shipping
charges and any associated charges that may be imposed by the dealer. If you have overnight or
second-day shipping requirements, before shipping the unit, please call the factory for turnaround
time, freight charges, and payment arrangements.
The 958 should be shipped only in a properly designed carton with packing material, and to the
Northstar factory at the following address: Northstar Technologies Service Department, 30 Sudbury
Road, Acton, MA 01720 USA.
NOTE:
For 958’s still under warranty, field repairs aren’t authorized and
will void the warranty! Please contact the Northstar Customer
Service Department if you need clarification, or need assistance
with having repairs done.
NOTE:
Before returning the 958 to the Northstar factory, to prevent
delays, it is critical that you first obtain a Return Materials
Authorization (RMA) number from the Northstar Service
Department. If the 958 was purchased through a dealer, call the
dealer with the 958 serial number so they can help you get an
RMA number. Shipments without a proper RMA number will not
be accepted.
CAUTION!
You may want to back-up any user-defined waypoints and routes
before returning the 958 for repair. See the Northstar 958
Operator’s Manual for details.