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2402 and 5402 User Guide
2402 and 5402 User Guide Page 14
IP Office 4.0 15-601057 Issue 4a (11th December 2006)
Voicemail
You can enable voicemail to allow callers to leave messages when you are out of the office, away from
your desk or engaged on another phone call. Voicemail messages can be retrieved internally or
externally via any phone. Your voicemail may be set up to deliver your messages by calling you
whenever you hang up: this feature is known as Voicemail Ringback.
Note
• Not all systems support voicemail or have voicemail installed.
The following options are available for voicemail:
• To switch voicemail on, dial *18. To switch it off, dial *19.
• To retrieve your voicemail, dial *17 or press MESSAGES.
• To turn Voicemail Ringback on, dial *48. To turn it off, dial *49.
Dialling a number while listening to your messages invokes further facilities:
• Once messages have been delivered, they are held on the system for 24 hours (this is fixed for
Voicemail Lite, but can be varied by your system administrator if your IP Office is equipped with
VoicemailPro).
• You can collect your voicemail from another extension by using the PIN your system
administrator has set up for you. You can collect your messages if you are out of the office, by
either dialling from a number that has been registered for the purpose or by dialling your
extension number and PIN, when prompted. If validation is successful, then dial 2 to retrieve your
mail.
• The system administrator also specifies the reception number, to which the call is diverted if the
caller dials 0, and your email address if your voicemail and email are integrated.
Private Call
The Private Call feature is used to prevent any intrusions during the call. Private call can be activated
either before or during a call and will set the phone status to 'cannot be intruded' until you switch the
Private Call feature off.
If you place an intrusive call to an extension with Private Call on, you will hear the Number Unobtainable
tone.
Note
• Private call is not a default feature. If you require this option, contact your administrator.