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support.dell.com Limited Warranty and Return Policy D-1
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Dell Computer Corporation (“Dell”) manufactures its hardware products from parts
and components that are new or equivalent to new in accordance with industry-
standard practices. Dell warrants that the hardware products it manufactures will be
free from defects in materials and workmanship. The limited warranty term is three
years beginning on the date of invoice, as described in the following text.
Damage due to shipping the products to you is covered under this limited warranty.
Otherwise, this limited warranty does not cover damage due to external causes,
including accident, abuse, misuse, problems with electrical power, servicing not
authorized by Dell, usage not in accordance with product instructions, failure to per-
form required preventive maintenance, and problems caused by use of parts and
components not supplied by Dell.
This limited warranty does not cover any items that are in one or more of the follow-
ing categories: software; external devices (except as specifically noted); accessories
or parts added to a Dell system after the system is shipped from Dell; accessories or
parts added to a Dell system through Dell’s system integration department; accesso-
ries or parts that are not installed in the Dell factory; or DellWare
™
products. Monitors,
keyboards, and mice that are Dell-branded or that are included on Dell’s standard price
list are covered under this limited warranty; all other monitors, keyboards, and mice
(including those sold through the DellWare program) are not covered. Batteries for
portable computers are covered only during the initial one-year period of this limited
warranty.
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During the one-year period beginning on the invoice date, Dell will repair or replace
products covered under this limited warranty that are returned to Dell’s facility. To
request warranty service, you must call Dell’s Customer Technical Support within the
warranty period. Refer to the chapter titled “Getting Help” in your system’s trouble-
shooting documentation or, for some systems, the section titled “Contacting Dell” in
your system’s online guide to find the appropriate telephone number for obtaining
customer assistance. If warranty service is required, Dell will issue a Return Material
Authorization Number. You must ship the products back to Dell in their original or