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14
Troubleshooting Flow Charts
No
Power
Power
Failure?
Restore
Power
TV
Is power cord
connected
?
Connect
Power
Cord
TV
Is TV power
turned on
?
Turn
Power
On
Yes
No
No
Yes
No
Yes
User
Device
Is power cord
connected
?
Connect
Power
Cord
No
Yes
User
Device
Is device
turned On
?
Turn
Power
On
No
Yes
Yes
No
No
Yes
Yes
Yes
No
RJP
Are other
audio devices
connected
?
Disconnect
other
Audio devices
No Audio (or
not desired
Audio)
RJP
Is Audio
connected
?
TV
Are
Speakers
turned Off
?
Turn
Speakers
On
Connect
Audio
Cables
TV
Is sound
Muted
or set too
low
?
Press
Volume
Up
No
No
Yes
User
Device
Audio
available &
turned up
?
Turn
Volume
Up
User
Device
Is Audio
connected
?
Connect
Yes
No
TV
Is TV
turned
On
?
Turn
TV On
Are
Installer menu
items set up?
No
Yes
No
Yes
No
Yes
No
RJP
Are other
Video devices
connected
?
Disconnect
other
Video devices
No
User
Device
Is correct
Video output
selected
?
Select
correct Video
output
No
Yes
No Video (or
not desired
Video)
RJP
Is Video
connected
?
TV
Is TV
turned
On
?
Turn
TV On
Connect
Video
Cables
User
Device
Is Video
connected
?
Connect
Are
Installer menu
items set up?
Yes
PC
External
Port