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4-2 Maintainance and Repair
Warranty Repair
Hastings Instruments will repair or replace, at their option, any product covered
under the warranty expressed in the front of this manual, that is returned transpor-
tation prepaid to their plant in Hampton, Virginia. All products returned must be
accompanied by a Return Materials Authorization (RMA) form or a written
description of the problem with the instrument. Please consult the factory for your
RMA number before returning any product for repair.
Non-Warranty Repair
Any product returned for a non-warranty repair must be accompanied by a pur-
chase order authorizing repair up to 1/3 the list cost of a new product and the
RMA form or a written description of the problem with the instrument. If the
repair cost is higher, you will be contacted for authorization before we proceed
with any repairs. If you then choose not to have the product repaired, a minimum
will be charged to cover the processing and inspection. Please consult the factory
for your RMA number before returning any product for repair.
Teledyne Brown Engineering
Hastings Instruments
804 Newcombe Avenue
Hampton Virginia, 23669 U.S.A.
Attn: Repair Department
Telephone 757-723-6531
800-950-2468
FAX 757-723-3925