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If you are returning a product to a Xantrex Authorized
Service Center (ASC) A Xantrex return material
authorization (RMA) number is not required. However, you
must contact the ASC prior to returning the product or
presenting the unit to verify any return procedures that may
apply to that particular facility.
Out of Warranty Service
If the warranty period for your XPower inverter has expired,
if the unit was damaged by misuse or incorrect installation,
if other conditions of the warranty have not been met, or if
no dated proof of purchase is available, your inverter may be
serviced or replaced for a flat fee.
To return your XPower inverter for out of warranty service,
contact Xantrex Customer Service for a Return Material
Authorization (RMA) number and follow the other steps
outlined in “Return Procedure” on page 31.
Payment options such as credit card or money order will be
explained by the Customer Service Representative. In cases
where the minimum flat fee does not apply, as with
incomplete units or units with excessive damage, an
additional fee will be charged. If applicable, you will be
contacted by Customer Service once your unit has been
received.