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22 Xantrex PROwatt™ SW Sine Wave Inverter Owner’s Guide
Warranty and Return Information
Warranty
What does this warranty cover and how long does it last? This
Limited Warranty is provided by Xantrex Technology Inc.
("Xantrex") and covers defects in workmanship and materials in
your PROwatt™ SW Sine Wave Inverter. This warranty period
lasts for 24 Months from the date of purchase at the point of sale to
you, the original end user customer, unless otherwise agreed in
writing (the “Warranty Period”). You will be required to
demonstrate proof of purchase to make warranty claims.
This Limited Warranty is transferable to subsequent owners but
only for the unexpired portion of the Warranty Period. Subsequent
owners also require original proof of purchase as described in
"What proof of purchase is required?"
What will Xantrex do? During the Warranty Period Xantrex will,
at its option, repair the product (if economically feasible) or replace
the defective product free of charge, provided that you notify
Xantrex of the product defect within the Warranty Period, and
provided that Xantrex through inspection establishes the existence
of such a defect and that it is covered by this Limited Warranty.
Xantrex will, at its option, use new and/or reconditioned parts in
performing warranty repair and building replacement products.
Xantrex reserves the right to use parts or products of original or
improved design in the repair or replacement. If Xantrex repairs or
replaces a product, its warranty continues for the remaining portion
of the original Warranty Period or 90 days from the date of the
return shipment to the customer, whichever is greater. All replaced
products and all parts removed from repaired products become the
property of Xantrex.
Xantrex covers both parts and labor necessary to repair the product,
and return shipment to the customer via a Xantrex-selected non-
expedited surface freight within the contiguous United States and
Canada. Alaska, Hawaii and outside of the United States and
Canada are excluded. Contact Xantrex Customer Service for details
on freight policy for return shipments from excluded areas.
How do you get service? If your product requires troubleshooting
or warranty service, contact your merchant. If you are unable to
contact your merchant, or the merchant is unable to provide service,
contact Xantrex directly at:
Direct returns may be performed according to the Xantrex Return
Material Authorization Policy described in your product manual.
For some products, Xantrex maintains a network of regional
Authorized Service Centers. Call Xantrex or check our website to
see if your product can be repaired at one of these facilities.
Telephone: 1 800 670 0707 (toll free North America)
1 408 987 6030 (direct)
Fax: 1 800 994 7828 (toll free North America)
Email: customerservice@xantrex.com
Website: www.xantrex.com
PROWatt SW Inverter NA.book Page 22 Wednesday, August 5, 2009 2:24 PM