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Warranty and Return Information
Return Material Authorization Policy
For those products that are not being repaired in the field and are
being returned to Xantrex, before returning a product directly to
Xantrex you must obtain a Return Material Authorization (RMA)
number and the correct factory "Ship To" address. Products must
also be shipped prepaid. Product shipments will be refused and
returned at your expense if they are unauthorized, returned without
an RMA number clearly marked on the outside of the shipping box,
if they are shipped collect, or if they are shipped to the wrong
location.
When you contact Xantrex to obtain service, please have your
instruction manual ready for reference and be prepared to supply:
• The serial number of your product
• Information about the installation and use of the unit
• Information about the failure and/or reason for the return
• A copy of your dated proof of purchase
Record these details on page 26.
Return Procedure
Package the unit safely, preferably using the original box and
packing materials. Please ensure that your product is shipped fully
insured in the original packaging or equivalent. This warranty will
not apply where the product is damaged due to improper packaging.
Include the following:
• The RMA number supplied by Xantrex Technology Inc.
clearly marked on the outside of the box.
• A return address where the unit can be shipped. Post office
boxes are not acceptable.
• A contact telephone number where you can be reached
during work hours.
• A brief description of the problem.
Ship the unit prepaid to the address provided by your Xantrex
customer service representative.
If you are returning a product from outside of the USA or
Canada In addition to the above, you MUST include return freight
funds and are fully responsible for all documents, duties, tariffs, and
deposits.
If you are returning a product to a Xantrex Authorized Service
Center (ASC) A Xantrex return material authorization (RMA)
number is not required. However, you must contact the ASC prior to
returning the product or presenting the unit to verify any return
procedures that may apply to that particular facility and that the
ASC repairs this particular Xantrex product.
PROWatt SW Inverter NA.book Page 25 Wednesday, August 5, 2009 2:24 PM