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section
27
Troubleshooting
KEYBOARD
Problem:
Computer does not detect keyboard and I get a keyboard error reported
at boot up.
Solution:
•CheckthatthekeyboardcablebetweentheKVMSwitchandthe
computer is connected properly. Tighten any loose connections.
•Tryswappingyourkeyboardwithadifferentone.
•Tryconnectingthecomputertoadifferentport.
•Ifyouareusingthekeyboardsoftwarethatwasincludedwith
your keyboard, uninstall it and install the standard Microsoft
keyboard driver.
MOUSE
Problem:
Mouse is lost when I switch to a different channel.
Solution:
•Checkthatthemouseyouareusingisconnectedproperlytothe
console of the KVM Switch.
•Ifyouareusingamousedriverthatwasincludedwithyour
mouse, uninstall it and install the standard Microsoft mouse driver.
•Disconnectandreconnectthemousecableattachedtothechannel
with which you are experiencing problems to resynchronize the
mouse connection.
•Attachthemousedirectlytothecomputerwithwhichyouareexperiencing
mouse problems.
•Ifthecomputerjustawokefromstandbymode,allowuptoone
minute to regain mouse function.
•Deactivatepower-managementschemesonthePCwithwhichyouare
experiencing problems.
•Tryswappingthemousewithadifferentone.