Product Specific Problems
Universal Serial Bus (USB) Specific Problems
Picture too dim or
too bright
l Reset the monitor to Factory Settings.
l Auto Adjust via OSD.
l Adjust brightness & contrast controls via OSD.
Screen not
centered correctly
l Reset the monitor to Factory Settings.
l Auto Adjust via OSD.
l Adjust brightness & contrast controls via OSD.
NOTE: When using '2:DVI-D', the positioning adjustments are not available.
Horizontal/Vertical Lines
Screen has one or
more lines
l Reset the monitor to Factory Settings.
l Perform Auto Adjust via OSD.
l Adjust Phase and Pixel Clock controls via OSD.
l Perform monitor self-test feature check and determine if these lines are also in self-test mode.
l Check for bent or broken pins in the video cable connector.
NOTE: When using '2:DVI-D', the Pixel Clock and Phase adjustments are not available.
Screen is
scrambled or
appears torn
l Reset the monitor to Factory Settings.
l Perform Auto Adjust via OSD.
l Adjust Phase and Pixel Clock controls via OSD.
l Perform monitor self-test feature check to determine if scrambled screen appears in self-test mode.
l Check for bent or broken pins in the video cable connector.
l Restart the computer in the safe mode.
Visible signs of
smoke or sparks
l Do not perform any troubleshooting steps.
l Contact Dell immediately.
Monitor
malfunctions on &
off
l Ensure that the video cable connecting the monitor to the computer is connected properly and is secure.
l Reset the monitor to Factory Settings.
l Perform monitor self-test feature check to determine if the intermittent problem occurs in self-test mode.
l Perform monitor self-test feature check.
l Ensure that the video cable connecting the monitor to the computer is connected properly and is secure.
l Check for bent or broken pins in the video cable connector..
l Change the Color Setting Mode in the Color Settings OSD to Graphics or Video depending to the
application.
l Try different Color Preset Settings in Color Settings OSD. Adjust R/G/B value in Color Settings OSD if the
Color Management is turned off.
l Change the Input Color Format to PC RGB or YPbPr in the Advance Setting OSD.
Imageretentionfroma
static image left on the
monitorforalongperiod
of time
Faint shadow from
the static image
displayed appears
on the screen
l Use the Power Management feature to turn off the monitor at all times when not in use (for more
information, see Power Management Modes).
l Alternatively, use a dynamically changing screensaver.
Screen image is too small
Image is centered on screen, but does not fill
entire viewing area
l Check the Scaling Ratio setting in Image Setting OSD
l Reset the monitor to Factory Settings.
Cannot adjust the monitor
with the buttons on the front
OSD does not appear on the screen
l Turn off the monitor, unplug the power cord, plug back, and then turn on
the monitor.
The monitor will not go into
power saving mode.
No picture, the LED light is blue. When press
“+”, “-” or “Menu” key, the message “ No S-
Video input signal ”, “ No Composite input signal
”or “ No Component input signal ” appears
l Move mouse or hit any key on the keyboard or activate the video player,
thenaccesstheOSDtosetAudiotooffstate.
No Input Signal when user
controls are pressed
No picture, the LED light is blue. When press +, -
or Menu key, the message No S-Video input
signal, No Composite input signal, or No
Componentinputsignalappears
Check the signal source. Ensure the Computer is not in the power saving
mode by moving the mouse or pressing any key on the keyboard.
l Check to make sure Video Source to S-
Video, Composite or Component is
powered and playing video media.
l Checkwhetherthesignalcableispluggedinproperly.Re-plug the
signal cable if necessary.
l Reset the computer or video player.
The picture does not fill the
entire screen.
The picture cannot fill the height or width of the
screen
l Due to different video formats (aspect ratio) of DVDs, the monitor may
display in full screen.
Input auto switching to
another source
Can't select input source
l Under"Auto Detect"mode if one of the DVI or VGA signal is lost(or cable
disconnected)this display will automatically to the other input source
where a signal exist.
NOTE: When choosing DVI-D mode, the Auto Adjustfunctionisnotavailable.
USB interface is not working
USB peripherals are not working
l Check that your monitor is turned ON.
l Reconnecttheupstreamcabletoyourcomputer.
l ReconnecttheUSBperipherals(downstreamconnector).
l Switch off and then turn on the monitor again.
