Troubleshooting 21
• You select the correct paper type and size in Print Properties or Preferences.
Envelopes do not feed properly
If regular paper feeds without problems, make sure:
• You load the envelopes correctly. For help, see page 8.
• You use an envelope size supported by the printer and select that size before you
start your print job.
• You have the correct paper type and size selected in Print Properties.
Document does not print
• Make sure the cartridges are properly installed.
• Use an undamaged USB cable.
• Check your printer status to make sure your document is not being held or paused.
To check printer status:
a For Windows 2000, click Start →Settings →Printers.
For Windows XP, click Start →Control Panel →Printers and Other Hardware
→Printers and Faxes.
b Double-click the Dell J740 icon, and then click Printer.
c Make sure no check mark appears next to Pause Printing.
• Print a test page:
a Click Start →Programs →Dell Printers →Dell Inkjet Printer J740 →Dell
Printer Solution Center.
b Click the Maintenance tab.
c Click Print a test page.
NOTE: Photos or documents containing graphics may take longer to print than regular text.
Printer is not communicating with computer
• Disconnect and then reconnect both ends of the USB cable.
• Unplug the power supply from the electrical outlet. Reconnect the power supply
(refer to your setup documentation). Turn the power on.
• Restart your computer. If problems persist, see "Removing and reinstalling the
printer software" on page 25.
