Product Specific Problemss
USB Problems
Troubleshooting Your Soundbar
NOTE: Image Burn-in is not covered by your warranty.
l Ensure the USB upstream cable is connected to the PC.
l Install the Camera / MIC driver provided in the CD.
Screen image is too small
Image is centered on screen, but does not fill
entire viewing area.
l Perform monitor reset on "All Settings.".
Cannot adjust the monitor with the
buttons on the front panel
OSD does not appear on the screen.
l Turn off the monitor, unplug the power cord and then plug
back and turn on the monitor.
USB interface is not working
USB peripherals are not working.
l Check that your monitor is turned ON.
l Reconnecttheupstreamcabletoyourcomputer.
l ReconnecttheUSBperipherals(downstream
connector).
l Switch off and then turn on the monitor again.
High Speed USB 2.0 interface is
slow
High Speed USB 2.0 peripherals working slowly or not at
all.
l Check that your computer is USB 2.0 capable.
l Verify USB 2.0 source on your computer.
l Reconnecttheupstreamcabletoyourcomputer.
l ReconnecttheUSBperipherals(downstream
connector).
No power to Soundbar - the
power indicator is off.
(built-in DC power supply. i.e.
SP2008WFP )
l Turn the Power/Volume knob on the Soundbar clockwise to the middle position; check if the
power indicator (blue LED) on the front of the Soundbar is illuminated.
l Confirm that the power cable from the Soundbar is plugged into the monitor.
l Confirm that the monitor has power.
l If the monitor has no power, see Troubleshooting your monitor for monitor common problem.
Soundbar has power - power
indicator is on.
l Plug the audio line-in cable into the computer's audio out jack.
l Set all Windows volume controls to their maximum.
l Play some audio content on the computer (i.e. audio CD, or MP3).
l Turn the Power/Volume knob on the Soundbar clockwise to a higher volume setting.
l Clean and reseat the audio line-in plug.
l Test the Soundbar using another audio source (i.e. portable CD player).
Computer's sound card is used as
the audio source.
l Clear any obstructions between the Soundbar and the user.
l Confirm that the audio line-in plug is completely inserted into the jack of the sound card.
l Set all Windows volume controls to their midpoints.
l Decrease the volume of the audio application.
l Turn the Power/Volume knob on the Soundbar counter-clockwise to a lower volume setting.
l Clean and reseat the audio line-in plug.
l Troubleshoot the computer's sound card.
l Test the Soundbar using another audio source (i.e. portable CD player).
Other audio source is used.
l Clear any obstructions between the Soundbar and the user.
l Confirm that the audio line-in plug is completely inserted into the jack of the audio source.
l Decrease the volume of the audio source.
l Turn the Power/Volume knob on the Soundbar counter-clockwise to a lower volume setting.
l Clean and reseat the audio line-in plug.
Sound from only one side of
Soundbar.
l Clear any obstructions between the Soundbar and the user.
l Confirm that the audio line-in plug is completely inserted into the jack of the sound card or
audio source.
l Set all Windows audio balance controls (L-R) to their midpoints.
l Clean and reseat the audio line-in plug.
l Troubleshoot the computer's sound card.
l Test the Soundbar using another audio source (i.e. portable CD player).
l Clear any obstructions between the Soundbar and the user.
l Turn the Power/Volume knob on the Soundbar clockwise to the maximum volume setting.
l Set all Windows volume controls to their maximum.
l Increase the volume of the audio application.
l Test the Soundbar using another audio source (i.e. portable CD player).
