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Troubleshooting
Solving Color Accuracy problems
11-27
There are Smears and/or Scratching on Your Printed
Media.
This can appear on paper based media if there is a lot of ink printed quickly, the
media gets distorted and as the printheads move over the media, the printheads and
the media come into contact with each other.
Press the Cancel key on the front panel otherwise the printheads could get
damaged.
Cancel the print job from your computer application.
Use the Take Up Reel if possible.
Use HP recommended media.
Change the print mode to Photo.
If the above fails to solve the problem of smears and scratching, change the media
you are using to a non-paper based media such as glossy media.