More information on the test tools
• Roboserver (Robosrv.exe) and Roboclient (Robocli.exe): Terminal Server capacity planning
• TSScaling: Windows Server 2003 Terminal Server Capacity and Scaling
Test scripts
HP used test scripts that simulated the activities of three types of users (Heavy, Medium, and Light).
Table 3 describes these users and their simulated activities.
Table 3: Simulated user activities
User Type Activities
Heavy User Heavy Users (also known as Structured Task Workers) tend to open multiple applications
simultaneously and remain active for long periods. Heavy Users often leave applications
open when not in use.
Heavy users have an average typing speed of 40 – 50 words per minute.
The Heavy User script included the following activities:
• Creating, saving and printing documents using Microsoft Word
• Browsing web pages, and sending and receiving e-mail using Microsoft Outlook
• Performing extensive Microsoft Excel activity (using PivotTable
dynamic views, graphing
and charting data, and so on)
Medium User Medium Users (also known as Knowledge Workers) are defined as users who gather,
add value to, and communicate information in a decision-support process. Cost of
downtime is variable but highly visible. These resources are driven by projects and ad-
hoc needs towards flexible tasks. These workers make their own decisions on what to
work on and how to accomplish the task.
Sample tasks include: marketing, project management, sales, desktop publishing,
decision support, data mining, financial analysis, executive and supervisory
management, design, and authoring.
Medium Users tend to open and close applications more quickly than Heavy Users. These
users typically do not leave applications open when not in use; they have an average
typing speed of 35 – 40 words per minute.
The Medium User script included the following activities:
• Creating small documents with Microsoft Word
• Performing simple data entry with Microsoft Excel
• Sending and receiving e-mail with Microsoft Outlook
• Engaging in minimal browsing of an intranet site using Microsoft Internet Explorer 6.0
Light User Light Users (also known as Data Entry Workers) input data into computer systems.
Activities include transcription, typing, order entry, clerical work and manufacturing.
The Light User script simulated simple Microsoft Excel data entry, entering 10 rows of
data.
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