10-6
IBM Personal Computer User Guide
Quick problem solving chart
There is a problem
with the computer.
Did
ou add hardware?
Remove the hardware
ou installed
and restart the computer.
Does the computer still
have the problem?
The hardware
ou added ma
need to be
setup differentl
or ma
be incompatible.
IBM Helpware can help! See the Support
Information section.
You do not have a hardware problem.
See the Support Information section.
You ma
have a hardware problem.
First, see "Solvin
hardware and
software problems" on pa
e 10-7.
If this does not fix the problem, see
the Support Information section.
Yes
Yes
No
No
Did the computer pass all the hardware tests?
You do not have a hardware problem. See the
Support Information section.
You ma
have a hardware problem. First, see "Solvin
hardware
and software problems" on pa
e 10-7. If this does not fix the
problem, see the Support Information section.
Yes
No
Did the computer pass the test?
Yes
No
From Windows, run the PC Dr for Windows pro
ram. Use the Quick Test
Dia
nostics option. See "Startin
PC Dr for Windows" on pa
e 10-20 for details.
Run the dia
nostics pro
ram on the
Recover
and Dia
nostics CD. Use
the Run Normal Test option. See "Startin
the Enhanced Dia
nostics Pro
ram" on
pa
e 10-21 for details.
Yes
No
You ma
have a hardware problem.
First, see "Solvin
hardware and
software problems" on pa
e 10-7.
If this does not fix the problem, see
the Support Information section.
Did the computer pass all hardwawre tests?
From Windows, run the PC Dr
for Windows pro
ram. Use the
Quick Test Dia
nostics option.
See "Startin
PC Doctor for
Windows" on pa
e 10-20 for
details.
Run the dia
nostics pro
ram on the
Recover
and Dia
nostics CD. Use
the Run Normal Test option. See "Startin
the Enhanced Dia
nostics Pro
ram" on
pa
e 10-21 for details.
Yes
No
You ma
have a hardware problem. First, see "Solvin
hardware
and software problems" on pa
e 10-7. If this does not fix the
problem, see the support information section.
Did the computer pass the test?
