Troubleshooting
5-12 PagePrinter Network Adapter : Utilities & Environments
Troubleshooting
This section helps you to correct problems you may encounter while using the
Network Adapters regarding their symptoms:
• Utility unable to find the network printer
• Print jobs stay in the queue
Utility unable to find the network printer
While configuring the adapter, the utility is unable to find the network printer
(that is, the network printer does not appear in the adapter list).
Solution
1 Make sure the printer is turned on and is Ready.
2 Make sure that the adapter is installed properly. To check this, print a
test page. (This is the test page that you printed when you first set up
your printer.) The adapter will be in the list of attachments on the test
page. You can find instructions for printing the test page in your
printer’s documentation.
3 Make sure that:
• The status light on the adapter is on.
• The adapter is completely connected to the LAN.
4 Make sure all routers are configured properly.
5 Make sure the workstation network drivers are up to date.
6 From the Network Printer Utility menu, select View/Search for Adapters
by/Entire Network.
Print jobs stay in the queue
The server does not appear to be sending jobs to the network printer you
specified.
