21
Additional Information
Possible causeSymptom
Solutions
continued
Good picture
No sound
Dotted lines or stripes
Double images or
“ghosts”
No color
Abnormal color patches
• Press ¸ + to increase the volume level.
• Press ¤ to cancel the muting.
• Do not use a hair dryer or other
equipment near the TV.
• Adjust the antenna direction for
minimum interference. Contact a Sony
dealer for advice.
• Use a highly directional antenna.
• Use the fine tuning (FINE) function.
(page 11)
• Adjust the antenna direction. Contact a
Sony dealer for advice.
• Turn off or disconnect the booster if it is
in use.
• Press SELECT until
“COLOR” appears
on the screen, then press + or – to adjust
the color level. (page 16)
•
Press SELECT until
“COL
SYS ” appears
on the screen, then check the color
system setting (usually set this to
“AUTO”). (page 11)
• Adjust the antenna direction. Contact a
Sony dealer for advice.
• Keep external speakers or other
electrical equipment away from the TV.
Do not move the TV while the TV is
turned on. Press U (main power) on
the TV to turn off the TV for about five
minutes, then turn it on again.
•
The volume level is too low.
• The sound is muted.
• There is local interference
from cars, neon signs, hair
dryers, power generators,
etc.
• Broadcast signals are
reflected by nearby
mountains or buildings.
• The antenna direction is
inappropriate.
• Use of a booster is
inappropriate.
• The color level setting is
too low.
• The color system setting is
inappropriate.
• The antenna direction is
inappropriate.
• The magnetic disturbance
from external speakers or
other equipment, or the
direction of the earth
’s
magnetic field may affect
the TV.
22
Additional Information
Picture slant
(KV-XF21M83/
XF21M80 only)
Lines moving across the
TV screen.
The
u
indicator on your
TV flashes red a number
of times between
3-second intervals.
TV cabinet creaks.
A “boom” sound is heard
when the TV is turned on.
Troubleshooting (continued)
Possible causeSymptom
Solutions
• Press SELECT until
“PIC ROT
ATION”
appears on the screen, then press + or –
to align the picture to the TV screen.
(page 13)
• Use the fine tuning (FINE) function.
(page 11)
• Contact your nearest Sony service
center. (page 19)
—
—
• The terrestrial magnetism
affects your TV set.
• There is interference from
external sources, e.g., heavy
machineries, nearby
broadcast station.
•Your TV may need service.
• Changes in room
temperature sometimes
make the TV cabinet
expand or contract, making
a noise. This does not
indicate a malfunction.
• The TV’s demagnetizing
function is working. This
does not indicate a
malfunction.
