TROUBLESHOOTING GUIDELINES
Transactions Fail To Process
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810 INSTALLATION GUIDE
Transactions
Fail To Process
There are several possible reasons why the unit may not be processing
transactions. Use the following steps to troubleshoot failures.
Check Magnetic Card Reader
• Perform a test transaction using one or more different magnetic stripe cards to
ensure the problem is not a defective card.
• Ensure that you are swiping cards properly (see Magnetic Card Reader Use).
• Process a transaction manually using the keypad instead of the card reader. If
the manual transaction works, the problem may be a defective card reader.
• If the problem persists, contact your local VeriFone representative.
Check Smart Card Reader
• Perform a test transaction using several different smart cards to ensure the
problem is not a defective card.
• Ensure that the card is inserted correctly (see Smart Card Reader Use).
• Ensure the MSAM cards are properly inserted in the slots and are properly
secured (see Install/Replace MSAM Cards).
• If the problem persists, contact your local VeriFone representative.
