77 78
I am unable to send and receive messages MMS, Vox MMS
•Check your phone memory available as it might be full
•Contact your network operator to check service availability and check MMS
parameters (see page 32)
•Verify the server centre number or your MMS profile with your operator
•The server centre may be swamped try again later
The
icon is displayed on my standby screen
•You have saved too many short messages on your SIM card; delete some of them or
archive them in the product memory
“No service” is displayed
•You are outside of the network coverage area
I have already entered 3 incorrect PIN codes
•Contact your network operator to obtain the PUK code (Personal Unblocking Key)
I am unable to connect my telephone to my computer
•Install first of all Vodafone’s PC suite
•Use “Install the connection” and perform the installation
•Check that your computer meets the requirements for Vodafone’s PC Suite
installation
I am unable to download new files
•Check for free space
•Delete some files
•Select the MicroSD Card to store the files you downloaded
•Check your subscription status with your operator
The phone can’t be detected by others via Bluetooth
•Make sure that Bluetooth is turned on and your mobile phone is visible to other users
(see page 58)
Unable to receive incoming calls
•Make sure your mobile phone is switched on and connected to a network (check for
overloaded or unavailable network)
•Check your subscription status with your operator (credit, SIM card valid, etc.)
•Make sure you have not forwarded incoming calls (see page 38)
•Make sure that you have not barred certain calls
The caller’s name does not appear when a call is received
•Check that you have subscribed to this service with your operator
•Your caller has concealed his/her number
The sound quality of the calls is not optimal
•You can adjust the volume during a call by means of the
key
•Check the radio reception icon level
I am unable to use the features described in the manual
•Check with your operator to make sure that your subscription includes this service
•Make sure this feature does not require an Vodafone accessory
When selecting a contact from my contacts, the number is not dialled
•Make sure that you have correctly recorded the number in your contact
•Make sure that you have selected the country prefix when calling a foreign country
I am unable to create a contact
•Make sure that your SIM card directory is not full; delete some contacts or save the
contacts in the product directory (i.e. your professional or personal directories)
My callers are unable to leave messages on my voicemail
•Contact your network operator to check service availability
I cannot access my voicemail
•Make sure your operator’s voicemail number is correctly entered in “My Numbers”
•Try later if the network is busy
