tf You Need Assistance
OrSewice
This section is designed to help you save the cost of a service call. Part 1 of this section outlines
possible problems, their causes, and actions you can take to solve each problem. Parts 2 and 3 tell
YOU
what to do if you still need assistance or service. When calling our Consumer Assistance Center for help
or calling for service, please provide a detailed description of the problem, your appliance’s complete
model and serial numbers and the purchase or installation date. (See page 2.) This information will help
us respond properly to your request.
1. Before calling for assistance . . .
Performance Droblems often result from little thinqs you can find and fix without tools of any kind. Please
check the chart below for problems you can fix. It-could save you the cost of a service call.’
PROBLEM
Air conditioner
will not run
Unit blows
household fuses
or trips circuit
breaker
Unit turns on
and off, or does
not cool/heat
room
POSSIBLE CAUSE
Unit is not plugged into a live
circuit with proper voltage.
The Fan Control is set to OFF.
The Thermostat Control is not
set correctly.
A household fuse has blown or
a circuit breaker has tripped.
The local power has failed.
A time-delay fuse is not being
used.
An extension cord is being
used.
The unit was just turned off and
on again.
The filter is dirty.
The coils (evaporator [inside]
and condenser [outside]) are
dirty.
There is excessive moisture or
heat in the room.
The fan speed setting is too
low.
The Thermostat Control is not
set correctly.
SOLUTION
Plug unit into a live circuit with proper
voltage.
Set the Fan Control to a setting other
than OFF.
Set the Thermostat Control to a setting
cooler than the room temperature.
Replace fuse or reset circuit breaker.
Wait for power to be restored.
Replace fuse with a time-delay fuse of
the correct capacity.
Do not use an extension cord to run your
air conditioner.
Wait three minutes after turning unit off
before trying to restart it.
Clean the filter. (See page 7.)
Clean the coils. (See pages 7-8.)
It will take longer for the unit to cool or
heat a room when there is excess
moisture or heat (open cooking vessel,
shower, etc.).
Set Fan Control to a higher setting.
Set the Thermostat Control to a cooler
setting.
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