If You Need Assistance
Or Service
This section is designed to help you save the cost of a service call. First we outline possible problems,
their causes and their solutions. However, you may still need assistance or service. When calling our
toll-free telephone number for help or calling for service, you will need to provide a complete description
of the problem, your appliance’s complete model and serial numbers and the purchase date. (See page
2.) This information is needed to respond to your request properly.
1. Before calling for assistance . . .
Perfomtance problems often result from little things you can find and fix without tools of any kind. Please
check the chart below for problems you can fix. It could save you the cost of a service call.
PROBLEM
Nothlng will
operate
The oven will
not operate
POSSIBLE CAUSE
SOLUTION
The power cord is not plugged
Plug the power cord into a live circuit
into a live circuit with proper
with proper voltage. (See Installation
vottage.
Instructions.)
A household fuse has blown or a
Replace household fuse or reset circuit
circuit breaker has tripped.
breaker.
The Oven Selector is not turned
Turn the Oven Selector to BAKE or
to BAKE or BROIL.
BROIL
The Oven Temperature Control
Turn the Oven Temperature Control
Knob is not turned to a tempera-
Knob to a temperature setting.
ture setting.
The surface
unlts will not
operate
Control knob(s)
will not turn
A household fuse has blown or a
Replace household fuse or reset circuit
circuit breaker has tripped.
breaker.
Surface units are not plugged in
Plug surface units in all the way.
all the way.
(See “Replacing” on page 18.)
The control knobs are not being
Push control knobs in before turning to a
set correctly.
setting.
You are not pushing in before
Push control knob(s) in before turning to
turning. a setting.
continued on next page
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