If You Need Assistance
Or Service
This section is designed to help you save the cost of a service call. Part 1 of this section outlines
possible problems, their causes, and actions you can take to solve each problem. Parts 2 and 3 tell you
what to do if you still need assistance or service. When calling our Consumer Assistance Center for help
or calling for service, please provide a detailed description of the problem, your appliance’s complete
model and serial numbers and the purchase date. (See page 2.) This information will help us respond
properly to your request.
1. Before calling for assistance . . .
Performance problems often result from little things you can find and fix without tools of any kind. Please
check the chart below for problems you can fix. It could save you the cost of a service call.
PROBLEM POSSIBLE CAUSE
SOLUTION
Nothing will The power cord is not plugged into
Plug the power cord into a live circuit with
operate
a live circuit with proper voltage.
proper voltage. (See Installation Instructions.)
A household fuse has blown or a
Replace household fuse or reset circuit
circuit breaker has tripped.
breaker.
The oven will You have not turned the Oven
Turn the Oven Selector to the desired setting.
not operate Selector to BAKE or BROIL.
You have set a delayed start time.
Wait for the start time to be reached.
You have not turned the Oven
Turn the Oven Temperature Control Knob to
Temperature Control Knob to a
a temperature setting.
temperature setting.
You have not set the automatic
Set the MEALTIMER clock correctly. (See
MEALTIMER clock correctly.
“Using the automatic MEALTIMER clock” on
page 16.)
You have not set the automatic lf a delay start or stop is not desired, the Stop
MEALTIMER clock’s Stop or Start and Start Time Knobs must be turned to the
Time Knobs at the correct time of correct time of day. Turn knobs till they pop
day. out.
The surface
A household fuse has blown or a
units will not
Replace household fuse or reset circuit
circuit breaker has tripped.
breaker.
operate
You have not plugged in surface
units all the way.
Plug surface units in all the way.
(See “Replacing” on page 23.)
You are not setting the control
Push control knobs in before turning to a
knobs correctly. setting.
Control
You are not pushing in before
knob(s) will
Push control knob(s) in before turning to a
turning.
setting.
not turn
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