If You Need Assistance
Or Service
This section is designed to help you save the cost of a service call. Part 1 of this section outlines
possible problems, their causes, and actions you can take to solve each problem. Parts 2 and 3 tell you
what to do if you still need assistance or service. When calling our Consumer Assistance Center for help
or calling for service, please provide a detailed description of the problem, your appliance’s complete
model and serial numbers and the purchase date. (See page 2.) This information will help us respond
properly to your request.
1. Before calling for assistance . . .
Performance problems often result from little things you can find and fix without tools of any kind. Please
check the chart below for problems you can fix. It could save you the cost of a service call.
PROBLEM
Nothing will
operate
POSSIBLE CAUSE
SOLUTION
The power cord is not plugged
Plug the power cord into a live circuit
into a live circuit with proper with proper voltage. (See Installation
voftage. Instructions.)
Range is not properly connected
Contact an authorized Whirlpools’-’ service
to gas supply.
technician to reconnect range to gas
supply. (See Installation Instructions.)
A household fuse has blown or Replace household fuse or reset circuit
a circuit breaker has tripped.
breaker.
Controls are not set correctly. Reset controls, if needed.
The flow of combustion andlor Remove blockage to airflow to and around
ventilation air to the range is
range.
blocked.
The oven will
not operate
The Oven Temperature Control
is not turned to a temperature
setting.
Pilot is extinguished.
Push in and turn the Oven Temperature
Control to a temperature setting.
Light pilot. (See “Lighting standing pilots”
on page 11.)
Burner fails to
light
The power cord is not plugged
into a live circuit with proper
voltage.
A household fuse has blown or
a circuit breaker has tripped.
Burner ports are clogged.
Pilot is extinguished.
Plug the power cord into a live circuit
with proper voltage. (See Installation
Instructions.)
Replace household fuse or reset circuit
breaker.
Clean with a straight pin (see pages
18 and21).
Light pilot. (See “Lighting standing pilots”
on page 11.)
Burner flames
are uneven
Burner ports are clogged.
Clean with a straight pin (see pages 18
and 21). If this fails, call an authorized
WhirlpoolSM service technician for service.
Burner flames
lift off ports, are
yellow, or are
noisy when
turned off
Contact an authorized WhirlpoolSM service
technician to check air/gas mixture.
