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Troubleshooting
This section provides tips for correcting problems, should any occur. It also describes
how to contact AOC should you encounter problems that you cannot resolve.
Before you call AOC service center, please read the troubleshooting advice in this
manual and in your computer User's Manual. You may also want to consult with your
system administrator or company technical support staff.
Problem & Question
Possible Solutions
The monitor does not turn
on
Check the connectors. Make sure the USB cable is firmly
connected to the monitor
Disconnect and reconnect the USB cable again.
Check the condition of the USB cable. If the cable is frayed or
damaged, replace the cable. If the connectors are soiled, wipe
them with a clean cloth.
The screen is blank,
although the computer
power is on
Make sure the USB cable is properly connected the computer.
Make sure the computer is on and working. The computer may
be in sleep or power-saving mode, or displaying a blank screen
saver. Move the mouse to “wake up” the computer.
The picture “bounces” or
moves in a wave-like
pattern
Move electrical devices that may cause electrical interference
away from the monitor.
Cannot play DVDs using
the Third-Party DVD player
program
Use the Media Player included in your operating system.