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■ Is there a water filter installed on the refrigerator? Gray or
dark discoloration in ice indicates that the water filtration
system needs additional flushing.
The ice dispenser will not operate properly
■ Freezer door closed completely? Close the door firmly. If it
does not close completely, see “The doors will not close
completely.”
■ Ice bin installed correctly? Be sure the ice bin is firmly in
position.
■ New installation? Wait 24 hours after ice maker installation
for ice production to begin. Wait 72 hours for full ice
production.
■ Ice stuck in the delivery chute? Use a plastic utensil to clear
the delivery chute.
■ Has the wrong ice been added to the bin? Use only cubes
produced by the current ice maker.
■ Has the ice melted around the auger (metal spiral) in the
ice bin? Empty the ice container. Use warm water to melt the
ice if necessary.
■ Is the ice dispenser stalling while dispensing “crushed”
ice? Change the ice button from “crushed” to “cubed.” If
cubed ice dispenses correctly, depress the button for
“crushed” ice and begin dispensing again.
■ Has the dispenser arm been held in too long? Ice will stop
dispensing when the arm is held in too long. Wait 3 minutes
for dispenser motor to reset before using again.
The water dispenser will not operate properly
■ Freezer door closed completely? Close the door firmly. If it
does not close completely, see “The doors will not close
completely.”
■ Refrigerator connected to a water supply and the supply
shutoff valve turned on? Connect refrigerator to water
supply and turn water shutoff valve fully open.
■ Is the water pressure at least 30 psi (207 kPa)? The water
pressure to the home determines the flow from the dispenser.
See “Water Supply Requirements.”
■ Kink in the home water source line? Straighten the water
source line.
■ New installation? Flush and fill the water system.
■ Water filter installed on the refrigerator? The filter may be
clogged or incorrectly installed.
■ Is a reverse osmosis water filtration system connected to
your cold water supply? See “Water Supply Requirements”
in either the Installation Instructions or the Use & Care Guide.
Water is leaking from the dispenser
NOTE: One or two drops of water after dispensing is normal.
■ Glass not being held under the dispenser long enough?
Hold the glass under the dispenser 2 to 3 seconds after
releasing the dispenser lever.
■ New installation? Flush the water system. See “Prepare the
Water System” or “Water and Ice Dispensers.”
■ Recently changed water filter? Flush the water system. See
“Prepare the Water System” or “Water and Ice Dispensers.”
The dispenser water is not cool enough
NOTE: Water from the dispenser is chilled to only 50°F (10°C).
■ New installation? Allow 24 hours after installation for the
water supply to cool completely.
■ Recently dispensed large amount of water? Allow 24 hours
for water supply to cool completely.
■ Water not been recently dispensed? The first glass of water
may not be cool. Discard the first glass of water.
■ Refrigerator connected to a cold water pipe? Make sure
the refrigerator is connected to a cold water pipe. See “Water
Supply Requirements.”
ASSISTANCE OR SERVICE
Before calling for assistance or service, please check
“Troubleshooting.” It may save you the cost of a service call. If you
still need help, follow the instructions below.
When calling, please know the purchase date and the complete
model and serial number of your appliance. This information will
help us to better respond to your request.
If You Need Replacement Parts
If you need to order replacement parts, we recommend that you
use only factory specified parts. Factory specified parts will fit
right and work right because they are made with the same
precision used to build every new KITCHENAID
®
appliance.
To locate factory specified parts in your area, call us or your
nearest designated service center.
In the U.S.A.
Call the KitchenAid Customer eXperience Center
toll free: 1-800-422-1230.
Our consultants provide assistance with:
■ Features and specifications on our full line of appliances.
■ Installation information.
■ Use and maintenance procedures.
■ Accessory and repair parts sales.
■ Specialized customer assistance (Spanish speaking, hearing
impaired, limited vision, etc.).
■ Referrals to local dealers, repair parts distributors, and service
companies. KitchenAid designated service technicians are
trained to fulfill the product warranty and provide after-
warranty service, anywhere in the United States.
Cut Hazard
Use a sturdy glass when dispensing ice.
Failure to do so can result in cuts.
WARNING