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Appendix A - Troubleshooting
Omega Engineering OMG-COMM8-A Page 12
Appendix A - Troubleshooting
A Serial Utility Diskette is supplied with the Omega Engineering adapter
and will be used in the troubleshooting procedures. By using this diskette
and following these simple steps, most common problems can be
eliminated without the need to call Technical Support.
1. Identify all I/O adapters currently installed in your system. This
includes your on-board serial ports, controller cards, sound cards etc.
The I/O addresses used by these adapters, as well as the IRQ (if any)
should be identified.
2. Configure your Omega Engineering adapter so that there is no conflict
with currently installed adapters. No two adapters can occupy the
same I/O address.
3. Make sure the Omega Engineering adapter is using a unique IRQ.
While the Omega Engineering adapter does allow the sharing of IRQs,
many other adapters (i.e. SCSI adapters & on-board serial ports) do
not. The IRQ is typically selected via an on-board header block. Refer
to the section on Card Setup for help in choosing an I/O address and
IRQ.
4. Make sure the Omega Engineering adapter is securely installed in a
motherboard slot.
5. Use the supplied diskette and User Manual to verify that the Omega
Engineering adapter is configured correctly. The supplied diskette
contains a diagnostic program “SSD” that will verify if an adapter is
configured properly. This diagnostic program is written with the user
in mind and is easy to use. Refer to the “README” file on the
supplied diskette for detailed instructions on using “SSD”.