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Appendix B - How To Get Assistance
Omega Engineering OMG-COMM8-A Page 14
Appendix B - How To Get Assistance
Please refer to Appendix A - Troubleshooting prior to calling Technical
Support.
1. Read this manual thoroughly before attempting to install the
adapter in your system.
2. When calling for technical assistance, please have your user
manual and current adapter settings. If possible, please have the
adapter installed in a computer ready to run diagnostics.
3. Omega Engineering maintains a Home page on the Internet. Our
home page address is www.sealevel.com. The latest software
updates, and newest manuals are available via our FTP site that can
be accessed from our home page.
4. Technical support is available Monday to Friday from 8:30 a.m. to
6:00 p.m. Eastern time. Technical support can be reached at
(800)826-6342 x2295
RETURN AUTHORIZATION MUST BE OBTAINED FROM
OMEGA ENGINEERING BEFORE RETURNED MERCHANDISE
WILL BE ACCEPTED. AUTHORIZATION CAN BE OBTAINED
BY CALLING OMEGA ENGINEERING AND REQUESTING A
RETURN MERCHANDISE AUTHORIZATION (RMA) NUMBER.