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Serving Your Customers 217
Commenting and Closing Trouble Tickets
To close a ticket when the issue was resolved or to post your comment:
1 Click the Help Desk shortcut in the navigation pane. If you need to visit
Help Desk on another server you manage, in the Global Help Desk group,
click Servers, then select the server you need.
2 Locate the ticket you need and click its subject or identification
number.
3 To close, reopen or post a comment to the ticket, select the operation
you would like to perform from the Ticket Event drop-down box, and type
a new comment into the New Comment input field if required. Click OK to
submit.