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60 System Information Guide
www.dell.com | support.dell.com
“Total Satisfaction” Return Policy (U.S. Only)
If you are an end-user customer who bought new products directly from a
Dell company, you may return them to Dell within 30 days of the date of
invoice for a refund or credit of the product purchase price. If you are an
end-user customer who bought reconditioned or refurbished products from
a Dell company, you may return them to Dell within 14 days of the date of
invoice for a refund or credit of the product purchase price. In either case,
the refund or credit will not include any shipping and handling charges
shown on your invoice. If you are an organization that bought the products
under a written agreement with Dell, the agreement may contain different
terms for the return of products than specified by this policy.
To return products, you must contact Dell Customer Service to receive a
Credit Return Authorization Number. See “Getting Help” in your online
User’s Guide to find the appropriate contact information for obtaining
customer assistance. To expedite the processing of your refund or credit,
Dell expects you to return the products to Dell in their original packaging
within five days of the date that Dell issues the Credit Return Authorization
Number. You must also prepay shipping charges and insure the shipment or
accept the risk of loss or damage during shipment. You may return software
for refund or credit only if the sealed package containing the floppy disk(s)
or CD(s) is unopened. Returned products must be in as-new condition, and
all of the manuals, floppy disk(s), CD(s), power cables, and other items
included with a product must be returned with it. For customers who want
to return, for refund or credit only, either applications software or an
operating system that has been installed by Dell, the whole system must be
returned, along with any media and documentation that may have been
included in the original shipment.
This “Total Satisfaction” Return Policy does not apply to Dell Software and
Peripherals products, which may be returned under Dell Software and
Peripherals's then-current return policy.