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CE: Maintenance Instructions
Model 825, 870, 890 (with V5R2) Maintenance Instructions
1)
CE determines if a message
(ATTENTION: CUOD CAPACITY CARD
ERROR, XX STANDBY PROCESSORS IN LPAR PARTITIONS)
is displayed on the
IPL or Install the System
screen and
SRC A6004716
is shown on the panel
2)
Level II checks to see if any activation or enablement features have been
previously purchased for a machine with this serial#
( Level II can make this determination by using the CUoD Application)
3)
Level II checks to determine if the Serial# for the Procesor Capacity Card that
is being returned matches the Serial# of the Processor Capacity Card
recorded in the CuoD application
4)
CE determines if Op Panel or PAL display a
4730 SRC?
If this path is performed
within a powered on window of 48 hours .. SRC 4730
will not
be shown, and an IPL will not be requried to eliminate the
SRC and re-establish the proper machine status
yes
Install the replacement Processor Capacity Card
1
Contact Level II
no
Level II will check Machine Serial# records (using CUoD
Application) for evidence of previously provided Activation
and/orEnablement Codes
2
yes
no
CE provides Level II with the Serial # of the Processor Capacity
Card being returned as part of the Maintenance Action
3
yes
no
CE provides Level II with VPD collected from the server
by using the CUoD Screen(s)
Level II generates the required code(s) and reports them back
to the CE to be entered on the server by using the proper
CUoD screen(s)
Wait 5 Minutes for the server to register the new Activation and/or
Enablement Code(s) or the LPAR configuration change
no
yes
4
Return Faulty
Capacity Card
IPL
(removes SRC4730)
2
yes
no
CE provides Level II with the Serial # of the Processor Capacity
Card being returned as part of the Maintenance Action
3
yes
no
CE provides Level II with VPD collected from the server
by using the CUoD Screens
Level II generates the required cpde(s) and reports them back
to the CE to be entered on the server by using the proper
CUoD screen(s)
Contact Level II
CE notifies the customer that the Processor Capacity Card being
returned must be the same part that Activation/Enablement
Codes were orginally created for .... if not, the customer is not
entitled to a refreshed set of codes due to a maintenance action
LeveL II notifies the CUoD Program Manager that this situation
occurred
CE instructs the
customer to use
LPAR and
make"available"
(LPAR state) the
number of
processors identified
in the attention
message
IPL
Return Faulty
Capacity Card
Return Faulty
Capacity Card
Return Faulty
Capacity Card
Return
a
Capacity
Card
CE notifies the customer that the Processor Capacity Card being
returned must be the same part that Activation/Enablement
Codes were orginally created for .... if not, the customer is not
entitled to a refreshed set of codes due to a maintenance action
LeveL II notifies the CUoD Program Manager that this situation
occurred
Level II will check Machine Serial# records (using CUoD
Application) for evidence of previously provided Activation
and/orEnablement Codes
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12/15/2003