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SE7500CW2 Troubleshooting Guide - 6 - 08/21/02
• If the server will still not boot, please fill in the issue report form at the end of this
document & contact your Intel customer support representative.
2) My hard disk drive (HDD) lights went on, I heard the drives spin up, and my
floppy drive light turned on, but I’m not seeing video.
Check the following:
• Make sure the monitor is turned on and the video cable is plugged in completely.
• Remove all add-in cards and retry booting with just the on-board components. If
successful, try adding the add-in cards back into the system one at a time with a reboot
in between to try to pinpoint a suspect card.
• Remove and reseat memory modules. Try using memory from a known working system.
• Remove and reseat processor.
• If you are using a switch box to share a monitor between multiple servers, ensure
switching to the proper server.
If you are unable to get a video image, please fill out the included customer support issue
report form and call your customer support representative. Please note the answers to
the following questions below.
• What memory is the system using? Is it on the tested memory list? Visit the Intel support
site for an updated memory list:
http://support.intel.com/support/motherboards/server/SE7500CW2.
• What processors is the server using? Is it on the tested list? Visit the Intel support site for
information on the supported processors.
http://support.intel.com/support/motherboards/server/se7500cw2
• What chassis and power supply is the system using?
• If the chassis has front panel lights, are any front panel lights on?
• Is the power supply fan spinning?
• Does the system beep? See Issue 2.
• Please note any sounds emanating from the server system.
• If you are using a third party video adapter, please have manufacturer and model
number ready.
• If the server will still not boot, please fill in the issue report form at the end of this
document & contact your Intel customer support representative.
3) I am installing adapters in my powered-down system, and my system boots up
when I install a PCI adapter.
Server management features require full time “standby” power. This means that power is still "on"
to parts of the system even if you have turned the system “off” via the power switch on the front
panel.
Additionally, signals in the PCI connectors tell the system to boot (normally used by server
management adapters/NICs). Plugging in the adapter with the AC power cord still connected can