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Problem Procedure
Smart Card error
occurs
Remove the Smart Card from the computer, make
sure to confirm that the card oriented correctly and
reinsert it in order to ensure it is firmly connected.
If the problem persists, then you should refer to the
documentation supplied with your Smart Card for
further information.
Dual Pointing device
If you are using a USB mouse, you should also refer to both the USB
mouse section in this chapter, and the documentation supplied with your
mouse.
Touch Pad/AccuPoint
Problem Procedure
Either the Touch
Pad or the
AccuPoint does not
work.
Check the Device Select settings.
Click Start -> Control Panel -> Hardware and
Sound -> Mouse.
On-screen pointer
does not respond to
pointing device
operation
In this instance the system might be busy - Try
moving the mouse again after waiting a short
while.
Double-tapping
(Touch Pad) or
double-clicking
(AccuPoint) does not
work
In this instance, you should initially try changing
the double-click speed setting within the Mouse
Control utility.
1. To access this utility, click Start -> Control
Panel -> Hardware and Sound -> Mouse.
2. Within the Mouse Properties window, click the
Buttons tab.
3. Set the double-click speed as required and
click OK.
The on-screen
pointer moves too
fast or too slow
In this instance, you should initially try changing
the speed setting within the Mouse Control utility.
1. To access this utility, click Start -> Control
Panel -> Hardware and Sound -> Mouse.
2. Within the Mouse Properties window, click the
Pointer Options tab.
3. Set the pointer speed as required and click
OK.
User's Manual 6-10