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Return Material Authorization Policy
Before returning a product directly to Xantrex you must
obtain a Return Material Authorization (RMA) number and
the correct factory "Ship To" address. Products must also be
shipped prepaid. Product shipments will be refused and
returned at your expense if they are unauthorized, returned
without an RMA number clearly marked on the outside of
the shipping box, if they are shipped collect, or if they are
shipped to the wrong location.
When you contact Xantrex to obtain service, please have
your instruction manual ready for reference and be prepared
to supply:
• The serial number of your product
• Information about the installation and use of the unit
• Information about the failure and/or reason for the
return
• A copy of your dated proof of purchase