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Return Procedure
1. Package the unit safely, preferably using the original
box and packing materials. Please ensure that your
product is shipped fully insured in the original
packaging or equivalent. This warranty will not apply
where the product is damaged due to improper
packaging.
2. Include the following:
• The RMA number supplied by Xantrex
Technology, Inc. clearly marked on the outside of
the box.
• A return address where the unit can be shipped.
Post office boxes are not acceptable.
• A contact telephone number where you can be
reached during work hours.
• A brief description of the problem.
3. Ship the unit prepaid to the address provided by your
Xantrex customer service representative.
If you are returning a product from outside of the USA
or Canada In addition to the above, you MUST include
return freight funds and are fully responsible for all
documents, duties, tariffs, and deposits.