Section 521 Built-In ACD Supervisor Guide
16 DBS 576 (USA) issued October 2000 576-3.6-521 (ACD 4.0)
Displaying System Information
Operation
1. From [SUPERVISOR MENU] screen, press the
soft
key
5
or
10
to select [DISP SYS INFO].
2. When the following screen appears, press the ON/OFF button or
hang up the telephone.
3. Group 1 monitoring: Press the
soft
key
1
or
6
to select Agent
Group 1.
Group 2 monitoring: Press the
soft
key
2
or
7
to select Agent
Group 2.
Group 3 monitoring: Press the
soft
key
3
or
8
to select Agent
Group 3.
4. After selecting one of the above groups, the following menu
selection screen appears. Use
soft
keys to select a desired item.
This figure shows the case where [AGENT GROUP 1] is
selected.
5. For further operations, see desired section of this manual.
Note:
The [DISP SYS INFO] screen allows you to continue placing and
receiving telephone calls. This function is not available with other
commands.
SUPERVISOR MENU
SYSTEM INFO
→
MIS REPORT
→
CUSTOMIZE
→
DISP SYS INFO
→
HAND UP OR
PRESS ON/OFF
TO DISPL
SYSTEM INFO
SYSTEM INFO MENU
AGENT GROUP 1
→
AGENT GROUP 2
→
AGENT GROUP 3
→
SYSTEM
→
SYSTEM INFO
AGENT GROUP 1
TRAFFIC INFO
→
WAITING CALL
→
AGENT STATUS
→
