Built-In ACD Supervisor Guide Section 521
576-3.6-521 (ACD 4.0) DBS 576 (USA) issued October 2000 39
D. Hourly tabulation of all agents
E. Daily tabulation of all agents
F. Weekly tabulation of all agents
Step 1 is the same as that for items A.
2. From the following screen, press the
soft
key
2
or
7
to select
[ALL AGENT].
3. The following screen appears. Press the
soft
key
1
or
6
to select
[HOURLY],
2
or
7
to select [DAILY],
3
or
8
to select
[WEEKLY].
4. Follow steps 5 and 6 of item A for [HOURLY].
Follow steps 5 and 6 of item B for [DAILY].
Follow steps 5 of item C for [WEEKLY].
Group Report
G. Hourly tabulation of group report
H. Daily tabulation of group report
I. Weekly tabulation of group report
1. From [MIS REPORT] screen, press the
soft
key
2
or
7
to select
[GROUP REPORT].
2. The following screen appears. Press the
soft
key
1
or
6
,
2
or
7
or
3
or
8
to select [GROUP1/GROUP2/GROUP3]. Pressing the
soft
key
5
or
10
returns to [MIS REPORT MENU] screen (the same
for the subsequent screens).
The following procedure assumes that [GROUP 1] is selected:
AGENT REPORT
←
PERSONAL
→
←
ALL AGENT
→
MIS REPORT MENU
ALL AGENT
←
HOURLY
→
←
DAILY
→
←
WEEKLY
→
MIS REPORT MENU
→
MIS REPORT MENU
←
AGENT REPORT
→
←
GROUP REPORT
→
←
SYSTEM REPORT
→
←
WORK UNIT
→
←
OTHERS
→
GROUP REPORT
←
GROUP 1
→
←
GROUP 2
→
GROUP 3
→
MIS REPORT MENU
