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8 Pelco Manual C521M (6/95)
7.0 WARRANTY AND RETURN
INFORMATION
WARRANTY
Pelco will repair or replace, without charge, any
merchandise proved defective in material or
workmanship for a period of one (1) year after the date
of shipment. Exceptions to this warranty are as noted
below:
• Two (2) years on all standard motorized and fixed
focal length lenses.
• Two (2) years on Legacy
®
, Intercept
®
, CM8500/
CM9500/CM9750 Matrix and DF8 Fixed Dome
products.
• Two (2) years on WW5700 series window wiper
(excluding wiper blades).
• Two (2) years on cameras.
• Six (6) months on all pan and tilts, scanners or
preset lenses used in continuous motion
applications (e.g., preset scan, tour and auto scan
modes).
Pelco will warranty all replacement parts and repairs
for 90 days from the date of Pelco shipment. All goods
requiring warranty repair shall be sent freight prepaid
to Pelco, Clovis, California. Repairs made necessary
by reason of misuse, alteration, normal wear, or accident
are not covered under this warranty.
Pelco assumes no risk and shall be subject to no liability
for damages or loss resulting from the specific use or
application made of the Products. Pelco’s liability for
any claim, whether based on breach of contract,
negligence, infringement of any rights of any party or
product liability, relating to the Products shall not
exceed the price paid by the Dealer to Pelco for such
Products. In no event will Pelco be liable for any
special, incidental or consequential damages (including
loss of use, loss of profit and claims of third parties)
however caused, whether by the negligence of Pelco or
otherwise.
The above warranty provides the Dealer with specific
legal rights. The Dealer may also have additional
rights, which are subject to variation from state to state.
If a warranty repair is required, the Dealer must contact
Pelco at (800) 289-9100 or (559) 292-1981 to obtain a
Repair Authorization number (RA), and provide the
following information:
1. Model and serial number
2. Date of shipment, P.O. number, Sales Order
number, or Pelco invoice number
3. Details of the defect or problem
If there is a dispute regarding the warranty of a product
which does not fall under the warranty conditions
stated above, please include a written explanation with
the product when returned.
Ship freight prepaid to: Pelco
300 West Pontiac Way
Clovis, CA 93612-5699
Method of return shipment shall be the same or equal
to the method by which the item was received by Pelco.
RETURNS
In order to expedite parts returned to the factory for
repair or credit, please call the factory at (800) 289-
9100 or (559) 292-1981 to obtain an authorization
number (CA number if returned for credit, and RA
number if returned for repair). Goods returned for
repair or credit should be clearly identified with the
assigned CA/RA number and freight should be prepaid.
All merchandise returned for credit may be subject to
a 20% restocking and refurbishing charge.
Ship freight prepaid to: Pelco
300 West Pontiac Way
Clovis, CA 93612-5699