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Best practice Description
organization's upgrade process
might differ depending on expected
future growth, existing resources,
and features that an organization
might want to implement.
• What was the growth of the BlackBerry Enterprise Server environment
in your organization's environment over the past year, including the
number of users and the types of actions that users perform on their
BlackBerry devices?
• Does your organization plan to upgrade the messaging servers,
database servers, or operating systems within the next 6 months or
year?
• What features of the BlackBerry Enterprise Server does your
organization use (for example, messaging, calendar, browsing,
applications)?
• If your organization is experiencing BlackBerry Enterprise Server issues,
are the issues resolved in the latest BlackBerry Enterprise Server
version?
• If your organization uses role-based administration, do the existing
BlackBerry Enterprise Server roles meet the needs of your
organization?
• How much volume for calls can your organization's help desk handle?
• What is your organization's support strategy during the upgrade
process?
• Are user accounts distributed across the BlackBerry Enterprise Server
instances by user name or role?
• What is an acceptable amount of downtime for the users in your
organization?
• If you have any BlackBerry applications, what is your organization's
plan for upgrading them?
• Which new features is your organization interested in applying to your
organization's environment? How do the new features fit with other
IT initiatives (for example, security, high availability, and central
management)?
• Can you run user acceptance testing programs throughout your
organization's environment, including different geographical regions,
messaging servers, and BlackBerry device models?
• Do you plan on replacing older BlackBerry device models?
• What is your organization's schedule for upgrading the BlackBerry
Enterprise Server instances?
• Do you have any BlackBerry Enterprise Server components that are
installed on separate computers from the BlackBerry Enterprise Server
(for example, the BlackBerry Router or BlackBerry MDS Connection
Service)?
• How do you plan to test applications on BlackBerry devices?
Upgrade Planning Guide
Best practice: Preparing to upgrade the BlackBerry Enterprise Server
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