Best practice Description
• How do you plan to test how to add new user accounts to the
BlackBerry Enterprise Server?
• How do you plan to train the help desk employees in your organization?
• How do you plan to communicate the upgrade impact to your
organization's BlackBerry device users?
• How much time do you have to complete the upgrade process?
• Do you require BlackBerry Technical Support services to help you
complete the upgrade process?
• How do you plan to measure the performance impact of the BlackBerry
Enterprise Server on the messaging servers, database servers, and
instant messaging servers in your organization's environment?
• Who completes the upgrade process in your organization? Which
groups do you need to involve?
• What resources do you need to complete the upgrade process (for
example, people or budget)?
• What amount of savings does your organization expect to experience
after the upgrade process is complete?
Upgrade Planning Guide
Best practice: Preparing to upgrade the BlackBerry Enterprise Server
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