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WARRANTY
What does this warranty cover?
This Limited Warranty is provided by Xantrex Technology, Inc. (“Xantrex”) and covers defects in
workmanship and materials in your Xantrex Link 2000. This warranty lasts for a Warranty Period of 12
months from the date of purchase at point of sale to you, the original end user customer.
This Limited Warranty is transferable to subsequent owners but only for the unexpired portion of the Warranty
Period.
What will Xantrex do?
Xantrex will, at its option, repair or replace the defective product free of charge, provided that you notify
Xantrex of the product defect within the Warranty Period, and provided that Xantrex through inspection
establishes the existence of such a defect and that it is covered by this Limited Warranty.
Xantrex covers both parts and labor necessary to repair the product, and return shipment to the customer via a
Xantrex-selected non-expedited surface freight within the contiguous United States and Canada. Alaska and
Hawaii are excluded. Contact Xantrex Customer Service for details on freight policy for return shipments
outside of the contiguous United States and Canada.
How do you get service?
If your product requires troubleshooting or warranty service, contact your merchant. If you are unable to
contact your merchant, or the merchant is unable to provide service, contact Xantrex directly at:
Phone: 1-866-XANTREX (1-866-926-8739) (toll free in North America) 1-604-422-2777 (direct)
Fax: 1-604-420-2145
Email: CustomerService@xantrex.com
Direct returns may be performed according to the Xantrex Return Material Authorization Policy de-
scribed in your product manual. For some products, Xantrex maintains a network of regional Autho-
rized Service Centers. Call Xantrex or check our Web site to see if your product can be repaired at one
of these facilities.
In any warranty claim, dated proof of purchase must accompany the product and the product must not
have been disassembled or modified without prior written authorization by Xantrex.
Proof of purchase may be in any one of the following forms:
• The dated purchase receipt from the original purchase of the product at point of sale to the end
user, or
• The dated dealer invoice or purchase receipt showing original equipment manufacturer (OEM)
status, or
• The dated invoice or purchase receipt showing the product exchanged under warranty
What does this warranty not cover?
This Limited Warranty does not cover normal wear and tear of the product or costs related to the
removal, installation, or troubleshooting of the customer’s electrical systems. This warranty does not apply to
and Xantrex will not be responsible for any defect in or damage to:
a) the product if it has been misused, neglected, improperly installed, physically damaged or altered, either
internally or externally, or damaged from improper use or use in an unsuitable environment;
b) the product if it has been subjected to fire, water, generalized corrosion, biological infestations, or
input voltage that creates operating conditions beyond the maximum or minimum limits listed in the
Xantrex product specifications including high input voltage from generators and lightning strikes;
c) the product if repairs have been done to it other than by Xantrex or its authorized service centers
(hereafter “ASCs”);
d) the product if it is used as a component part of a product expressly warranted by another
manufacturer;
e) the product if its original identification (trade-mark, serial number) markings have been defaced,
altered, or removed.