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TROUBLE SHOOTING GUIDE
PROBLEM POSSIBLE CAUSES WHAT TO DO
Coffee is too cold Machine not preheated Ensure the red ‘Heating’ light cycles off as this is
when the machine has reached the correct
temperature.
Cups not preheated The cup warming plate starts to warm up as the
machine warms up. Please refer to ‘Pre-warming the
cups’ on page 15.
Milk not heated enough When the base of the jug becomes too hot to
(if making a cappuccino or latté) touch this is when the milk is heated at the
correct temperature. Please refer to ‘How to froth
milk for a cappuccino or latté on page 17.
No crema Coffee is not tamped firmly enough Refer to ‘Tamping the coffee’ on page 14.
Coffee grind is too coarse Ensure you use a suitable espresso grind. Refer to
‘The Grind’ on page 21.
Ground Coffee is not fresh Pre-ground coffee should not be kept for longer
than a week. Please refer to ‘The coffee’ on page 21.
Filter holes are blocked Use the fine pin on the cleaning tool to clear the
holes. Please refer to ‘Cleaning the filters’ on page 26.
