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TROUBLE SHOOTING GUIDE
PROBLEM POSSIBLE CAUSES WHAT TO DO
No steam is generated Machine is not turned on Ensure the machine is plugged in, switched on at
the power outlet and the ‘on/off’ button is in the
‘on’ position.
Water tank is empty Refer to step 1 – Filling the water tank on page 13.
Selector Control not in ‘Steam’ position Turn the selector control to the ‘Steam’ position.
Ensure the steam button is selected for steam and
‘Hot Water’ button selected for hot water.
Steam Wand is blocked Use the pin on the cleaning tool to clear the
opening. If the steam wand continues to be blocked,
remove the tip of the steam wand using the spanner
in the middle of the cleaning tool. Please refer to
‘Care and cleaning’ on page 25.
Milk is not foamy after frothing Not enough steam Steam wand may be blocked. Please refer to ‘Care
and cleaning’ on page 25.
Milk is not fresh and cold Milk must be cold and fresh. Please refer to ‘How
to froth milk for a cappuccino or latté’ on page 17.
