l If the Picker Test failed, verify there is no obstruction within the picker assembly and repeat the test.
l If the Random Moves test failed, see steps above for necessary actions.
l Power cycle the autoloader and re-run the failed test. Contact support.dell.com if failure recurs.
Check the TapeAlert log for more specific drive error information. Refer to Table 3 for recommended actions.
l Perform cleaning by loading a valid cleaning cartridge into the drive. If a slot is available to be
dedicated for a cleaning cartridge, this operation can be enabled to run automatically within the
Remote Management Unit Configuration page.
l Check the TapeAlert log for more specific drive error information. Refer to Table 3 for recommended
actions.
l If the drive continues to request cleaning, contact support.dell.com.
l Check the TapeAlert log for more specific drive error information. Refer to Table 3 for recommended
actions.
l If the drive is logging Read/Write errors, repeat the operation with new media.
l If the drive fails with two different pieces of media, contact support.dell.com.
l Perform cleaning by loading a valid cleaning cartridge into the drive. If a slot is available to be
dedicated for a cleaning cartridge, this operation can be enabled to run automatically within the
Remote Management Unit Configuration page.
l Try to load a different piece of media.
l If the operation fails with two different pieces of media, contact support.dell.com.
l Check the TapeAlert log for more specific drive error information. Refer to Table 3 for recommended
actions.
l Verify that a valid cartridge type is in use.
l Repeat operation with a new piece of media.
l If the operation fails with two different pieces of media, contact support.dell.com.
Miscellaneous Error Types
Contact support.dell.com.
l Verify that the main fan is moving freely when the unit is on.
l If the previous step fails, contact support.dell.com
Diagnostics controlling system. No action required.
Host backup software has issued PREVENT/ALLOW MEDIUM REMOVAL command, often called a "lock" by the
host backup software.
l Issue an Unlock command through the host backup software, or power cycle the autoloader using the
Operator Control Panel power button to clear the lock setting.
All motor movement, including picker and magazine rotation, has been disabled for safety reasons.
l Verify the magazine or magazine blank is completely inserted on both the left and right sides of the
autoloader.
l Replace magazine or magazine blank (try a second one if possible).
l If the Random Moves test failed, see steps above for necessary actions.
l If all previous steps fail, contact support.dell.com.
l Verify the temperature of the autoloader inlet air is within specification.
l Clear debris from all openings of the autoloader, both in front and back.
l Verify that the fan is working.
l If all previous steps fail, contact support.dell.com.
TCP/IP Stack and Task Error Types
l Verify that the autoloader is connected to the correct network.
