location.
l Power cycle the autoloader through the front panel.
l Run the Random Moves test from either the Remote Management Unit (RMU) or the Operator Control
Panel (OCP).
Note: The Random Moves test requires a minimum of two cartridges present within the autoloader.
l If the source is a slot within a magazine, check if the spring loaded cartridge present flag moves freely
when the cartridge is manually inserted into the magazine.
l If all previous steps fail, contact support.dell.com.
Picker Cartridge Sensor Error
l Power cycle the autoloader through the front panel.
l Run the Random Moves test from either the Remote Management Unit (RMU) or the Operator Control
Panel (OCP).
Note: The Random Moves test requires a minimum of two cartridges present within the autoloader.
l If all previous steps fail, contact support.dell.com.
Mail Slot Door Sensor Error
l Power cycle the autoloader.
l Insert a cartridge into the autoloader through the mail slot. Verify the cartridge is sensed and the
door closes fully.
l If all previous steps fail, contact support.dell.com.
Servo Initialization Error
l Remove and inspect the magazines one at a time. Turn the white thumbwheels on each magazine
and insure that the carriers move freely at least one full rotation in each direction. Re-insert each
magazine after inspection.
l Check the barcode reader setting through either the Remote Management Unit or the Operator
Control Panel.
l If the barcode reader is enabled, verify that all cartridges have valid barcode labels. If cartridges do
not have valid barcode labels, disable the barcode reader.
l Check support.dell.com for PowerVault 124T firmware updates.
l Power cycle the autoloader.
l Run the Random Moves test from either the Remote Management Unit (RMU) or the Operator Control
Panel (OCP).
Note: The Random Moves test requires a minimum of two cartridges present within the autoloader.
l If all previous steps fail, contact support.dell.com.
Error Log Information Event
Used to analyze start of servo/motor error sequence in the Soft Error Log. Error entries immediately
following indicate nature of specific motor/position error.
l No action required.
Servo Picker Hardware Error Types
l Power cycle the autoloader.
l Run the Random Moves test from either the Remote Management Unit (RMU) or the Operator Control
Panel (OCP).
Note: The Random Moves test requires a minimum of two cartridges present within the autoloader.
l If all previous steps fail, contact support.dell.com.
Rotational Calibration Lost
Translation Calibration Lost
Translation Position Lost
Picker Dropped Cartridge Error
l Check for a jammed cartridge in the picker. Remove the cartridge if present.
l Remove and inspect the magazines one at a time. Turn the white thumbwheels on each magazine
and insure that the carriers move freely at least one full rotation in each direction.
l Fully insert a cartridge into each magazine slot, then remove. Look for difficulty in extracting the
cartridge from each slot.
l Re-insert the magazine after inspection.
Picker Missed Cartridge Error
