l Power cycle the autoloader.
l Run the Random Moves test from either the Remote Management Unit (RMU) or the Operator Control
Panel (OCP).
Note: The Random Moves test requires a minimum of two cartridges present within the autoloader.
l If all previous steps fail, contact support.dell.com.
Picker Jammed Cartridge Error
l Insure that the autoloader is resting on a solid flat surface, or mounted level in a rack unit.
l Power cycle the autoloader.
l Run the Random Moves test from either the Remote Management Unit (RMU) or the Operator Control
Panel (OCP).
Note: The Random Moves test requires a minimum of two cartridges present within the autoloader.
l Check support.dell.com for PowerVault 124T firmware updates.
l If all previous steps fail, contact support.dell.com.
Motor Translation Pin Jammed
Error
Magazine Hardware Error Types
l Insure that the autoloader is resting on a solid flat surface, or mounted level in a rack unit.
l Remove and re-insert the magazine. Verify that the magazine slides freely in and out of the magazine
bay.
l Verify that the magazine clicks and locks in place when fully inserted.
l Power cycle the autoloader and retry the operation.
l If all previous steps fail, contact support.dell.com.
Magazine Present Sensor Bad
Magazine Cam Position Sensor
Bad
l Insure that the autoloader is resting on a solid flat surface, or mounted level in a rack unit.
l Remove and re-insert the magazine. Verify that the magazine slides freely in and out of the magazine
bay.
l Verify that the magazine clicks and locks in place when fully inserted.
l Power cycle the autoloader and run the Magazine Test from the Operator Control Panel.
l If all previous steps fail, contact support.dell.com.
Magazine errors may occur if the magazine sensor cannot detect cartridge carrier flags during magazine
rotation. This may be caused by an issue with a cartridge carrier flag, a sensor problem, a physically jammed
magazine, or a sensor alignment issue caused by a mis-inserted magazine.
l Insure that the autoloader is resting on a solid flat surface, or mounted level in a rack unit.
l Remove and inspect the magazines one at a time. Turn the white thumbwheels on each magazine
and insure that the carriers move freely at least one full rotation in each direction.
l Verify that carrier flags are present on all slots and slot 1 has the unique (longer) carrier flag.
l Insure that the sensors protruding from the picker into the magazine bays are free of debris, and
'float' in and out freely when pushed by hand.
l Carefully re-insert the magazine straight into the magazine bay. Be careful to avoid twisting or
biasing the magazine up or down.
l Power cycle the autoloader.
l Run the Magazine Test from the operator control panel.
l If all previous steps fail, contact support.dell.com.
Multiple Slot Zero Detected
Magazine Step Tolerance Error
Magazine Calibration Lost
Magazine Slot Type Invalid
Magazine Slot (Gross) Position
Error
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