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Troubleshooting
309498H 15
Troubleshooting
Problem Cause Solution
Transceiver will not com-
municate to meters and
TLMs
Incorrect COM port selected for trans-
ceiver.
Ensure correct COM port is selected.
Communication (serial) cable is not
connected between the transceiver and
PC.
Verify that communication cable con-
nects transceiver to PC correctly. See
page 6.
Transceiver is not powered up. Verify transceiver is powered up.
You attempted to communicate while
red lights on transceiver were on.
Wait for red lights on transceiver to go
blank before attempting to communi-
cate.
Transceiver dipswitches are not set for
correct communication (serial) cable.
Verify transceiver dipswitches are set
for appropriate communication (serial)
cable. See pages 10 and 11.
Transceiver is out of RF range of
meters or TLMs.
Ensure transceiver is located within RF
range of meters and TLMs.
Transceiver communi-
cates intermittently to
some meters and TLMs.
Transceiver is out of RF range of
meters or TLMs.
Ensure transceiver is located within RF
range of meters and TLMs.
Two meters or TLMs are programmed
to the same address.
Verify that each meter and TLM is cor-
rectly programmed to a unique
address.