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SPD Troubleshooting Guide -11- 10/25/00
If your system can still not see the onboard adapter or your hard drives, please fill out the included customer support
form and call your customer support representative. Please pay special attention to the following information:
• Does the SCSI controller identify itself during POST?
• Can you see either the drives identified at POST by the system BIOS or the SCSI BIOS? (You should see
the manufacturer’s name and drive type during the Adaptec SCSI scan).
• If you are using a SCSI cable to attach your drives, what kind of terminator do you have at the end of the
cable? (manufacturer and type e.g. ultra 160)
• What memory is the system using? Is it on the tested memory list? Contact your customer service
representative for the latest tested memory list.
• What are the number and type of processors in the system?
3) During boot-up, a populated PCI slot powers up, then immediately powers off.
• Verify that a valid PCI card is being used (supports PCI configuration space, for example). Some test cards
(such as LAI adapters) will need a valid PCI card installed in their onboard connector before they can be
recognized and powered on.
• A power fault condition can also produce this behavior.
If your system still cannot recognize the PCI card or still powers off, please fill out the included customer support
form and call your customer support representative. Please pay special attention to the following information:
• What manufacturer and model type is your PCI card?
• What PCI slot is your card installed in?
• What BIOS release is installed on your system (you can identify this during POST)?
• What memory is the system using? Is it on the tested memory list? Contact your customer service
representative for the latest tested memory list.
4) The PHP push button functions under DOS, but is non-functional under an OS.
• The OS-specific PHP drivers must be loaded for push button functionality.
If the PHP push button still does not function under the OS, please fill out the included customer support form and
call your customer support representative. Please pay special attention to the following information:
• What OS is loaded on your hard drive?
• Which PHP driver version are you using?
If you must contact customer support, please fill out
the following support form and have it ready.